Refund Policy
At SixthAura, we strive to ensure a smooth and transparent refund process for our customers.
Refund Eligibility
Refunds are applicable in the following situations:
- Approved return request
- Damaged or defective product received
- Wrong item delivered
- Product significantly different from the order placed
All returned products undergo a quality inspection before approval of the refund.
Refund Method
As SixthAura operates on a prepaid-only model, all approved refunds will be credited back to the original payment method used during checkout.
We do not offer Cash on Delivery (COD).
Refund Timeline
- Refunds are generally processed within 5–7 business days after successful inspection of the returned product
- Actual credit timelines may vary depending on your bank or payment provider
Non-Refundable Charges
- Shipping charges, if applicable, are non-refundable unless the error is from our side
- Returns or exchanges for size issues or wrong product deliveries will be allowed only once per order
Cancellation Policy
- Orders can only be cancelled before dispatch
- Once shipped, orders cannot be cancelled and will follow the return policy guidelines.
For any further assistance, please contact: support@sixthaura.com